December 19, 2014

Defining Use Cases is Critical to a Successful Virtual Desktop (VDI) Rollout

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We’ve discussed previously how getting the proper infrastructure in place is one key to a successful virtual desktop deployment. Another is defining exactly how the platform will be used by various groups of users, and ensuring you meet all of their requirements.

These definitions are known as “use cases,” meaning a common set of functional requirements for a given set of users. Whether it’s contact center agents or sales people, each group within a company has certain software that they use, including operating systems and applications, along with hardware requirements, from desktops and laptops to tablets, printers and input devices such as smart card readers.

The idea is to capture what these folks do on a routine basis and make sure all the features and functions they need are encapsulated in the virtual desktop infrastructure environment. Common uses cases include contact center, sales, field reps, marketing, executives, offshore contractors, administrative and finance. Each will require a different set of applications and, in some cases, hardware.

When defining the use case, you need to consider not only the user’s role in the organization but the location in which they work, which could be in an office, at home, on the road or some combination. You’ll need to ensure that all users are able to access the VDI environment with sound performance from wherever they may be.

Also consider the types of applications they use and how often they use them, which will help determine how much bandwidth and processing power you need and may also affect software licensing. If some groups use custom applications, that has to be accounted for.

This exercise should help you determine which applications are candidates for desktop or application virtualization and which are not. At the same time, you’ll have a head start on an inventory of required end user equipment, storage, bandwidth and high-level architectural requirements.

To learn more about how to plan for a VDI deployment, contact Carousel to have one our experts help out.


  1. [...] though, other technologies are going to enter the telecommuting mix, such as desktop virtualization, which can give workers access to the exact same desktop remotely as they have in the office. [...]

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