With budgets tight and IT head count at a premium, many shops are turning to managed services to help them deliver on critical IT requirements. So it was no surprise that managed services was a hot topic at the International Avaya Users Group event in Boston this week.
As convergence is evolving to encompass voice, video and networking infrastructure, customers are looking for the ability to get more in-depth views and to be more proactive in supporting end users – all of which is leading to more managed services discussions, says Mark Damphousse, director of managed services for Carousel Industries.
He says there are four basic issues that are driving customers to consider managed services:
1. Customers need a fixed operational budget
2. They are looking to be more strategic in the way the business uses IT
3. Companies are dealing with skeleton crews in IT
4. Technology is moving too fast; customers don’t have the time to invest in continually training IT people and providing 24×7 coverage.
Damphousse says Carousel can ease customers into managed services if they like, providing as little or as much help as they need.